Exchange Policy

Exchange Eligibility

To qualify for an exchange, items must meet these requirements:

• Timeframe: Request initiated within 30 days of delivery date
• Condition: Unworn, unwashed, with original tags and packaging intact
• Proof of Purchase: Valid order number or receipt required
• Inventory Availability: Replacement item must be in stock

Non-Exchangeable Items

• Items marked "Final Sale" on product page or receipt
• Personalized/customized products (unless defective)
• Underwear, swimwear, or hygiene-sensitive items with broken seals
• Items damaged after delivery (not manufacturing defects)

Exchange Process

Step 1: Initiate Exchange Request

Important Considerations

• Exchanges are limited to the same product in different size/color
• If replacement item is unavailable, we'll issue a refund instead
• Price differences: We charge/refund any price variance
• International exchanges not available (UK only)

Faster Alternative

For quicker results, we recommend:

1. Return original item for refund
2. Place new order for desired item

This avoids exchange processing delays. See our Refund Policy.

Exchange Timeline

• Authorization: Within 24 business hours of request
• Return Processing: 1-3 business days after we receive item
• Replacement Shipment: Within 1 business day of approval
• Total Process: Typically 7-14 business days

Contact Us

Email
support@brivalo.com