Billing Terms And Conditions

1. Purchase Process

When placing an order on Brivalo.com, you agree to the following process:

1. Selection: Add items to your cart using the "Add to Cart" button
2. Checkout: Proceed to checkout via the shopping cart icon
3. Information Submission: Provide accurate:
   • Shipping address
   • Billing address (must match payment method records)
   • Contact information (valid email and phone number)
4. Payment Authorization: By submitting your order, you authorize us to charge your payment method for the total amount
5. Confirmation: You'll receive an order confirmation email with transaction details

2. Accepted Payment Methods

We accept the following payment methods through our secure checkout:

Method	Processing Time	Supported Cards
PayPal	Instant	Visa, Mastercard, American Express, Discover

Important Notes:

• All transactions are processed in GBP (£)
  
• We do not accept checks, money orders, or bank transfers

3. Payment Security

We implement comprehensive security measures to protect your payment information:

• SSL Encryption: 256-bit TLS encryption on all pages (visible via padlock icon in browser)
• PCI Compliance: We maintain Level 1 PCI DSS certification through our payment processor
• Data Handling:
  • We never store full credit card numbers
  • Payment details are processed directly by PayPal
  • Only tokenized payment references are stored in our system
• Fraud Prevention: We employ advanced fraud screening tools including:
  • Address Verification System (AVS)
  • Card Verification Value (CVV) checks
  • Behavioral analysis algorithms

4. Order Verification Process

For your protection and to prevent fraud, we may:

• Verify unusually large orders (>£500)
• Confirm shipping/billing address matches payment method records
• Request additional identification for high-risk transactions
• Contact you via phone/email for order confirmation

We reserve the right to cancel any order that fails verification checks.

5. Billing Information Requirements

You must provide:

• Full legal name as it appears on payment method
• Complete billing address (including postal code)
• Valid contact email and phone number
• Current payment details with sufficient funds

Providing false information constitutes fraud and may result in legal action.

6. Pricing and Currency

• All prices are shown in GBP (£)
• Prices exclude applicable VAT (added during checkout)
• We reserve the right to correct pricing errors at any time
• The final total (including all taxes and fees) is displayed before payment authorization

7. Failed Payment Handling

If your payment fails:

1. You'll receive immediate notification at checkout
2. We'll send a payment failure email with instructions
3. Your order will be held for 24 hours for payment update
4. After 24 hours, unprocessed orders are automatically cancelled

Common failure reasons: insufficient funds, incorrect CVV, bank decline.

8. Billing Disputes and Chargebacks

If you believe there's an error in your billing:

1. Contact Us First: Email support@brivalo.com within 30 days of transaction
2. Provide Documentation: Include order number, transaction details, and supporting evidence
3. Investigation: We'll investigate and respond within 5 business days

Chargeback Policy: Unauthorized chargebacks without prior contact will result in account suspension and may be disputed with evidence.

9. Refund Processing

Refunds are processed according to our Refund Policy:

Refund Type	Processing Time	Method
Standard Refund	5-10 business days	Original payment method
Payment Processor Error	3-5 business days	Original payment method

Note: Bank processing times may add 3-5 additional business days.

10. Data Retention

We retain billing information for:

• Active accounts: Until account deletion
• Transaction records: 7 years for tax compliance
• Fraud prevention data: 3 years

See our Privacy Policy for details.

11. Contact Information